Shipping Return Policy
Please note we do our best to ship all orders within 24-48 hrs. , but we cannot always guarantee this. If you need EXPRESS shipping please call our office during normal business hour (Monday – Friday 7am-5Pm Eastern Time) or email customerservice@dhicreations.com.
DAMAGES/MISSING ITEMS:
We request that all items be inspected when they are delivered and damages that are evident need to be noted with the carrier prior to them leaving the shipment. Discrepancies in orders need to be made directly to us WITHIN 5 BUSINESS DAYS. If not reported within proper time period we will not be responsible. We have no control of merchandise once it leaves our possession; therefore the user is responsible for inspection prior to use!
EXCHANGES/RETURNS:
Upon receipt of incorrect item, contact us with your request. We will not pay for return shipping. You are responsible for proper packaging of the returned item, if item is not resalable, we will not exchange. *We reserve the right to charge a 20% restocking fee on any return.
If you are requesting a refund you must call for a return authorization number. We will refund the purchase amount plus tax, if applicable, to the credit card charged for the purchase.
OUT OF STOCKS/SUBSTITUTIONS/PRICE CHANGES:
Occasionally we are out of stock on items. If your order shows “Qty Not in Stock” YOU MUST RE-ORDER. We DO NOT DO BACK-ORDERS!!Pictures are representation of product; items/colors shipped may vary from picture. If you wish not to receive SUBSTITUTIONS –Please Specify!! Only sensible substitutions will be made. We try to prevent price increases, but with today’s volatile prices this may be unavoidable therefore PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!
DELIVERY INFO/ TRACKING NUMBERS:
All merchandise is sent FOB Freight Collect from our warehouse. All Shipments are made via FEDEX or LTL Carrier. We are not responsible for shipping times. If your company has EMAIL please make sure this is ON FILE with us. Invoices with your TRACKING #’s are sent out via EMAIL the day your order is shipped. You can check ETD online at www.fedex.com once you have your Tracking#.